Frequently Asked Questions

• FML

• Submit an FML case in Service Hub to determine eligibility

• Supplemental, Personal, and Personal Medical Leave of Absences

• Please reference the employees PPSM or Union Contract

• Please submit a Non-FML case via Service Hub

• Worker’s Compensation Injuries (Sedgwick)

• Worker’s Comp Handbook

• Workers Compensation guidance provided by Be Well at Work

• The Employee and Supervisor and/or witness to the injury should complete the IIR for the incident as soon as possible

• Create a Service Hub case requesting FML if the employee is unable to work after the injury and cannot be reasonably accommodated

• If the employee is able to work with accommodations please submit a Reasonable Accommodations Case in Service Hub and note the injury is work related

• Reasonable Accommodations

• Submit a Service Hub Reasonable Accommodations case

Student Smartsheet Hiring

• Smartsheet Hiring Overview for Departments (department-specific example)

• Student Employment Basics

• Student Assistant Series FAQs

• Student Assistant Title Breakdown and Salary Ranges

• F1 Visa On-Campus Guidelines

Student Hiring

• Student Hiring via Service Hub (not through Smartsheet)

• Student Extensions via Service Hub (not through Smartsheet)

• Student Mass Hire Request via ServiceHub 

• To create a Mass Hire Smartsheet email your Department’s BRS/HR Contact

What to do when an employee resigns:

• Send in their resignation notice (email or letter) via a voluntary separation case in Service Hub and note the last day of work

• Attach the resignation notice (email or letter from employee)

• Enter and approve final hours in caltime to avoid a delay in final pay

• Encourage the employee to complete the UC Exit Survey sent by BRS HR

What to do when an employee retires:

• Send in their resignation notice (email or letter) via a voluntary separation case via Service Hub and note the last day of work

• Attach the resignation notice (email or letter from employee)

• Resignation notice will include note that they are retiring and the date they intend to retire (must be at least 1 day following separation date/last day worked)

• Enter and approve final hours in caltime to avoid a delay in final pay

What to do when an employee transfers to another department/UC campus:

• Send in their resignation notice (email or letter) via a Transfer case in service hub

• Attach the resignation notice (email or letter from employee)

• Note in the case if they are transferring to another department or UC campus

• Enter and approve final hours in caltime to avoid a delay in final pay with your department/campus

• Encourage the employee to complete the Transfer Exit Survey sent by BRS HR

• CalTime

• UC Path Employee Dashboard

• UC Path Payroll Calendars 

• Payroll Issues and FAQs

• Supportal 
  • Single entry point for all UC Berkeley community members to find support for themselves or others about a variety of concerns.
• Where To Go | People & Culture

  • If you are an employee and you’re having problems in the workplace please use this link to find the appropriate party to connect with

• Employee Assistance Program (EAP) provides no cost confidential counseling and referral for UC Berkeley faculty and staff

• (510) 643-7754 and employeeassistance@berkeley.edu

• The Staff Ombuds Office is an independent department that provides strictly confidential, impartial and informal conflict resolution and problem-solving services for all staff. 

• (510) 642-7823.

• UC Berkeley Police Department (UCPD)

• Emergency direct from a cell phone on or near campus: (510) 642‑3333

• Non-emergency number: (510) 642‑6760

• UC Berkeley PATH to Care Confidential Advocate

• 24-hour urgent care line: (510) 643-2005

• Office line: (510) 642-1988

• Bay Area Women Against Rape (BAWAR), Alameda County

• 24-hour hotline English/Spanish: (510) 800-4247

• Please note that BAWAR also provides services to male-identified individuals

• Family Violence Law Center (FVLC), Alameda County

• 24-hour crisis line: (800) 947-8301

• Reasonable Accommodations for Disability Related Restrictions

• Email staffadahelp@berkeley.edu

• Office for the Prevention of Harassment and Discrimination (OPHD)

• Workplace violence

• Abusive Conduct

• Workers Compensation Report

• IIR for a worker’s comp injury

• Abusive Conduct in the Workplace Report

• Tableau

• CalAnswers (log in with VPN/Global Protect)

• Service Hub Training Site

• HR Service Hub (Access here or go directly to case types below)

• All Case Types (alpha list format)

• Appointments and Hiring 

• Employee Changes

• Ending Appointments

• Reasonable Accommodations

• Employee and Labor Relations

• Staff Recruitment Case

• Waiver of Recruitment 

• FML Request for a Staff Member

• Non-FML Leave Request for a Staff Member

• Supervisor Change (mass supervisor changes included)

• Mass Supervisor Change Template

• Payroll audits, questions about pay or accruals, or missing pay

• Additional Compensation (Equity, stipend, STAR award)

• Mass Spot Award Template

• File Something in a Personnel File

• Voluntary Separation

• Ask a General Question or Report a Problem

• Location Change (AB 119)

• Lateral Transfer Case

Please click this link to find answers to the topics below

• How to create a Calnet ID

• How to create a berkeley.edu email address

• How to set up Duo Mobile

• How to access caltime

• How to access/setup UC Path

• How to set up direct deposit

• How to view your paycheck

• How to view your W-2

• How to upload a cal 1 card photo

• How to purchase a parking permit

• How to apply for a job at UC Berkeley

• How to access the UC Learning Center

• New Employee Checklist

• All union contracts

• All Union Representative Contact Info

• Personnel Policies for Staff Members (PPSM)

• Includes Personnel Policies for Staff (PSS) and Manager/Senior Professional (MSP)

• People & Culture (P&C) Form Templates

• Performance Management Letter Templates

• BEARS Mass Supervisor Change form

• BEARS Mass SPOT Award form

• What is needed for certain Service Hub Case Types (coming soon)

Performance Management Letter Templates and UC Sponsored Training

• ELR Templates | for various ELR Templates

• UC Systemwide People Management Certificate

• Berkeley People Management (BPM)  | Series & Certificate programs

• UC Learning Center